Questions people ask.
Short answers. If yours isn’t here, message us on Facebook or Instagram, or fill in the quote form.
Sending.
What can I send?
Clothes, household items, kitchen things, gifts and electronics. Perfume, sprays and nail polish go by sea only, in small amounts. See prohibited items
Should I send by sea or air?
Sea costs less per kilo and suits big, heavy loads. Air is faster and suits things your family needs soon.
Can I send perfume?
Yes, by sea only, in small amounts. Perfume, sprays and nail polish cannot go by air.
Can I send a phone?
Yes. Phones need PTA registration in Pakistan. The receiver pays the PTA tax. Declare all electronics. Pakistan duty applies.
How should I pack?
Use strong boxes and tape every seam. Write the receiver’s name, phone and city on each box. Ask us if you are not sure.
Can you ship a whole move?
Yes. Moves are quoted one by one. Moving back to Pakistan
Prices and times.
How is the price worked out?
Sea and air are priced per kilo. The minimum is 25 kg total for sea and 10 kg total for air.
Air is priced on actual weight or size weight, whichever is higher. Big but light boxes are priced by their size. See prices
What does a small parcel cost?
Documents and parcels up to 5 kg have one flat price. See small parcel prices
How long does it take?
- Sea: about 3–4 months
- Air: about 8–10 business days
Times are approximate. We never promise an exact day.
Drop-off, delivery and tracking.
Where do I drop off?
At our Scarborough location: 100 McLevin Ave, Unit 9, Scarborough, ON M1B 5K1. Before you come, message us on Facebook or Instagram, or fill in the quote form.
Do you pick up?
Yes. Free GTA pickup on 20 kg+. Under 20 kg by air? Drop off in Scarborough. Every sea shipment gets free pickup. We’ll book a pickup time with you.
Is drop-off or pickup faster?
Drop-off. Your box goes on the next cutoff. For pickup, we book a time with you.
Which cities do you deliver to?
Tell us the city in Pakistan and we’ll confirm delivery.
How do I track my shipment?
Send us your tracking number on Facebook or Instagram, or by email, and we will tell you where it is. Go to Track
Do you speak Urdu?
Yes. We speak English and Urdu.